Lily support
How can we help?
Answers to the most common questions, with a real person at the other end if you need one.
Where is my data stored?
Lily starts with a private anonymous account and keeps a local copy of your care log while syncing it to our cloud service. Signing in secures access to that account, and Partner sync lets invited family members share the same log.
How do I share with my partner?
Open Settings → Partner sync, then invite your partner. They can scan the QR code or open your invitation link on the device where Lily is installed.
Can I correct or remove an entry?
Open History to find the entry. Swipe it to delete, then log the corrected entry if needed.
How do I restore Lily Full?
Open Settings → Lily Full and choose Restore purchases. Use the same Apple Account that made the original purchase.
Still stuck?
Email us at hello@cosmickettle.com. Include your device model and a short description of what happened.
Looking for our Privacy Policy, Terms, or account deletion instructions?